1. What methods of payment does renzoandkai.com accept?

renzoandkai.com currently accepts the following forms of payment: Visa, MasterCard, American Express, Discover and Paypal. We are unable to accept checks, cash or money orders.

2. Do I have to set up my account to place an order? 

No—you do not need an account with renzoandkai.com in order to shop with us. However, registering for an account with us is easy and provides you with the following benefits:

  • Quick and easy checkout
  • Personalized profile including payment options and address book
  • Email updates: be the first to hear about product launches and exclusive events

    3. Can I cancel my order?

    Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

    However, returning or exchanging your purchase is easy. For additional information, please visit our returns policy or contact us via email at renzonkai@gmail.com, Monday through Friday, 11:00 AM – 6:00 PM, except when closed in observance of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. We apologize for any inconvenience and look forward to assisting you!

    4. Can I have my order shipped to multiple addresses?

    Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.